The team was personable, professional and thorough. They left no stone unturned and we felt like they always had our best interests in mind, financially and emotionally. They did in a few days what would’ve taken us months. You can tell that they take pride in the way they are able to help in overwhelming situations. They are the right people for the job.
Julie Constance, Asheville, 07/19/2021
Absolutely wonderful service. Reasonably priced, great customer service, efficient, timely, and they did exactly what they said they would. I would absolutely recommend them without question to anyone who needs a post-tenant cleanup!
Kara Hege, Asheville, 11/2021
They completed the cleaning of a very dirty house in only one day. They house is now ready to be put on the market. Many thanks for the hard work that was done so well.
J Kay Gordon, Asheville, 10/21/2021
I had mold removed from the crawl space of my home. The person was courteous, very knowledgeable and very efficient. The owners were helpful and very courteous as well. I would highly recommend this service to friends.
Mary Ann Yale, Asheville, 01/18/2021
I came into possession of my uncle's phone, which happened to have been on his body at the time he passed away. It was a while before they found him, so the phone was expectedly quite contaminated. I wouldn't have known what to do except I had seen some services performed where companies come out and help in situations like this. However, those were always larger jobs in those TikToks. When I called at 8:00 p.m. and explained the situation, the guy on the phone, who turned out to be Matt, was so polite. He squeezed me in his busy schedule and came out and cleaned the phone for me. we were able to recover the SIM cards which is fantastic. He had scheduled to come to my house at 9:00 a.m. and he showed up at 8:57. I was very impressed by his punctuality. While he was cleaning he made sure that he treated the phone with respect, and he did his best, and successfully disinfected and cleaned my uncle's phone. Meanwhile, he definitely helped keep my mind off of the fact that the phone was essentially covered in my uncle's decomposed body, by engaging in light small talk in a way that didn't feel like light small talk. To anyone who has a job big or small, I highly highly highly recommend this company as they sincerely care not just about their business but they care about us as customers. They are super professional, yet highly compassionate. And it's a locally owned business!
Evelyn Rose, Asheville, 01/2023
I called them on Thursday oct 7. Matt answered I told him my problem. Which is my moms passing went by graveyard and the tombstone 26 years old looks terrible. Mold mildew moss ect. He said we don’t normally do that service but I’ll have my GM call you and see if we can find someone. I’m about 2 minutes the GM call. Charolette !! She said we don’t do that but I have. I said do you know of anybody. She said I have done it before . I’ll come by and do it tomorrow at 3 pm. The morning of the 8th she sent a text of time arriving a picture of her. She was meeting my 95 year old dad. She showed dad went with her and it looks great.!! Mom passed October 10.
Larry Davis, Asheville, 10/2023
Absolutely fantastic service from start to finish. We had an urgent waste-related incident in our warehouse that shut down production, and Krista went above and beyond to get it quoted and fully serviced for us within hours, at a very reasonable rate. This was our first time dealing with Bio-One. I hope we don't have cause to need them again, but if so they'll be our first call. Highly recommend.
J Green, Asheville, 2021
Charlotte and her crew did an excellent job and answered all my questions. Would definitely use them again.
Steve Moody, Asheville, 02/17/2021
Matt and his team are first rate! The care and compassion that they show in difficult situations helps to put a client at ease. You’ll be in great hands if you hire this group!
Ryan Lowe, Asheville, 03/2024
Fast, efficient, excellent communication before/during/after the job. And they handled submitting the costs to insurance company. Highly recommend!
Helen Connors Haugen, Asheville, 10/29/2020
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